Frequently Asked Questions
Everything you need to know about shopping with Pam Pam London.
What shipping options do you offer?
We offer standard and express shipping worldwide. UK orders typically arrive within 2-4 business days, while international shipping times vary by location.
What is your return policy?
You can return unworn items in their original packaging within 14 days of receipt. Please note that certain limited-release items may be subject to different return conditions.
Are all products authentic?
Absolutely. Pam Pam London only stocks 100% authentic products sourced directly from the brands and authorized distributors.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer in-store pickup?
Yes, if you are located in London, you can select 'Click & Collect' at checkout to pick up your order from our store during regular business hours.